Privacy Policy - Neon Jungle Studios

NEON JUNGLE STUDIOS co LTD – PRIVACY POLICY

We understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our website Services to you. In this Privacy Policy we, us or our means Neon Jungle Studios co Ltd.

Types of information

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

The information we collect

Personal information: The types of personal information we may collect about you include:

your name;
your contact details, including email address, mailing address, street address and/or telephone number;
your age and/or date of birth;
your credit card or payment details (through our third party payment processor);
your preferences and/or opinions;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

Sensitive information: We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

How we collect personal information

We collect personal information in a variety of ways, including:

Directly: We collect personal information which you directly provide to us, including when you register for an account, through the ‘contact us’ form on our website or when you request our assistance via email, our online chat or over the telephone.
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.

Collection and use of personal information

Personal information: We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Services, including to provide you with a login;
to provide our Services to you, including to dispatch and deliver our products to you;
to enable you to access and use our associated applications and associated social media platforms;
to contact and communicate with you about our Services;
for internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms;
to run promotions, competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have;
if you have applied for employment with us; to consider your employment application; and
if otherwise required or authorised by law.

Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:

any purposes you consent to;
the primary purpose for which it is collected, to provide you with our products and services;
secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as reasonably necessary to provide our Services to you;
to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent; and
if otherwise required or authorised by law.

Cart reminders

If you add pieces to your cart and we have your e-mail address (because you typed it at checkout or are signed in), but the order is not completed, we may send you one e-mail a few hours later with a link back to your cart. We send at most one such reminder every 14 days and use this information for nothing else. Saved carts are deleted automatically 30 days after they were last changed. Every reminder carries an unsubscribe link, and you can also write to info@neonjunglestudios.com.

Review requests

About ten days after an order is marked as shipped, we may send you one e-mail asking how the pieces look and inviting you to leave a review on our site or on Google. We send at most one such request per order and never more than one every 30 days, and use your e-mail address for nothing else in this respect. Every request carries an unsubscribe link, and you can also write to info@neonjunglestudios.com.

Ask the atelier (AI chat)

Our site offers a chat assistant called “Ask the atelier”. The messages you type, and any photo you choose to send through it, are transmitted to Anthropic (the company behind the Claude AI models) so that a reply can be generated, together with information about our catalogue. We do not store your messages or photos on our servers; a photo is discarded as soon as the reply has been produced. Anthropic processes this data on our behalf under its commercial terms, which do not allow it to use your messages to train its models, and may keep it for a limited time for abuse monitoring. To prevent misuse we keep short-lived counters of chat use per connection, and nothing else. Please do not share sensitive personal information in the chat. The assistant’s answers are for guidance; prices, stock and shipping are confirmed at checkout.

Review requests

Back-in-stock alerts

When a piece is sold out, you can leave your e-mail address on its page to be told when it is available again. We keep your address, the piece, the language of the page and the date, and use them only for that alert. When the piece is back in stock, we send you one e-mail and then delete your request. Requests that are still waiting after 180 days are deleted automatically. You do not need an account. Every alert carries an unsubscribe link, and you can also write to info@neonjunglestudios.com to have your requests deleted.

Newsletter and welcome code

If you enter your e-mail address in our newsletter box or pop-up to receive a welcome code, we store your address, the date and the language of your sign-up in our subscriber list and use it to send you occasional news about new pieces and offers. We do not sell or share this list. You can unsubscribe at any time through the link in our e-mails or by writing to info@neonjunglestudios.com.

WhatsApp

If you contact us on WhatsApp (+961 81 064 568), your phone number, name and messages are processed by WhatsApp (Meta Platforms Ireland Ltd.) under WhatsApp’s own privacy policy. We use them to answer you and to prepare your quote or order, and we keep the conversation for as long as needed for your order and our records.

Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of Lebanon.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant privacy authority.

Your rights in the EU and the UK

If you are in the European Union, the European Economic Area, the United Kingdom or Switzerland, you have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its processing, to receive it in a portable format, and to withdraw a consent you have given at any time. Write to info@neonjunglestudios.com and we will answer within one month. You may also complain to the data-protection authority of your country. The controller is Neon Jungle Studios co Ltd, Jdeideh, Lebanon.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies, analytics and advertising

Our site uses three kinds of cookies and similar storage:

Essential: needed for the shop to work: your cart and checkout session (WooCommerce), your language choice (Polylang), the sign-in session, your wishlist, and the cookie that remembers your consent choice. These cannot be switched off.
Statistics: Google Analytics 4 (cookies _ga, _ga_*) tells us how the site is used (pages viewed, pieces added to the cart, orders) in aggregated form. IP addresses are shortened by Google.
Marketing: the Meta pixel (cookies _fbp, _fbc) and Google Ads conversion tracking (_gcl_*) measure whether our advertising on Facebook, Instagram and Google leads to visits and orders, and allow those platforms to show you our advertisements. Shop events (page viewed, product viewed, added to cart, checkout started, order placed) are sent to Meta from your browser and are also relayed through our server to Meta’s Conversions API, together with technical identifiers (your IP address, browser type and the pixel cookie). Meta and Google process this data under their own privacy policies (see www.facebook.com/privacy/policy and www.google.com/policies/privacy/partners/).

If you visit from the European Union, the European Economic Area, the United Kingdom or Switzerland, statistics and marketing cookies are set only after you accept them in our cookie banner; until then only essential cookies are used, and we also signal your choice to Google through Google Consent Mode. Elsewhere these cookies are set when you use the site and you can refuse them at any time. You can change your choice whenever you like through the “Cookie settings” link in the footer, and you can also block cookies in your browser (blocking essential cookies may stop parts of the shop from working).

Your browser also keeps a few local settings on your device that are never sent to us or to anyone else: the pieces you viewed recently (for the “Recently viewed” row) and whether you have already seen the app suggestion or the welcome pop-up.

Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Neon Jungle Studios co Ltd MOF#194993

Email: our contact form

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